Axia 2001-00290-605 Five Year TelosCare PLUS SLA

Five Year Manufacturer Support for Axia RAQ IP Broadcast Consoles

The Axia 2001-00290-605 Five Year TelosCare PLUS SLA is an extended manufacturer service agreement created to support the Axia RAQ IP Console over a full five-year period. This plan provides long-term technical coverage and assistance, helping broadcast facilities maintain consistent, reliable operation of their IP-based mixing console throughout its service life.

Long-Term Coverage for IP-Based Radio Studios

Axia RAQ IP consoles are widely used in professional radio studios, production rooms, and on-air environments where audio-over-IP reliability is critical. This five-year TelosCare PLUS SLA ensures ongoing support for system operation, configuration, and integration within AoIP networks, reducing uncertainty for engineering teams managing complex broadcast workflows.

Direct Access to Telos Alliance Expertise

With this service agreement in place, users gain access to Telos Alliance technical specialists who are deeply familiar with Axia RAQ IP hardware, firmware, and network behavior. Support is designed to assist with troubleshooting, operational guidance, and system-level questions, helping teams resolve issues efficiently and accurately.

Built for Continuous On-Air and Production Demands

RAQ IP consoles are often deployed in environments that require dependable performance day after day. This extended support plan helps minimize downtime by ensuring that professional manufacturer assistance is available when operational challenges arise, supporting both live broadcast and recorded production use cases.

Predictable Support for Long-Term Installations

A five-year TelosCare PLUS SLA is ideal for facilities planning long-term console deployments. It allows broadcasters to lock in manufacturer-backed support for multiple years, simplifying budgeting and ensuring that technical resources remain available as systems age and workflows evolve.

Official TelosCare Coverage Aligned with Axia Standards

Provided directly by Telos Alliance, this service plan is aligned with Axia RAQ IP product standards and approved system configurations. Coverage applies specifically to the RAQ IP Console, ensuring compatibility with supported software versions and network designs.