Axia 2001-00313-605 Five Year TelosCare PLUS SLA

Five Year Manufacturer Support for Axia DESQ IP Consoles

The Axia 2001-00313-605 Five Year TelosCare PLUS SLA is a long-term manufacturer service agreement designed to support the Axia DESQ IP Console throughout five years of professional broadcast operation. This plan provides continued access to official technical support, helping facilities maintain stable, reliable performance from their IP-based radio mixing console.

Designed for Daily On-Air and Production Use

Axia DESQ IP consoles are built for demanding radio studios where live broadcasting, production, and networked audio workflows operate continuously. This extended TelosCare PLUS SLA ensures that technical assistance remains available as the console is used day after day, supporting mission-critical environments where reliability and uptime matter.

Direct Access to Telos Alliance Technical Support

This service agreement connects users directly with Telos Alliance support professionals who specialize in Axia hardware, AoIP networking, and console configuration. Assistance is available for operational questions, system troubleshooting, and integration guidance, helping engineers resolve issues efficiently without relying on third-party support.

Long-Term Protection for AoIP Infrastructure Investments

Broadcast facilities often plan console deployments years in advance. A five-year TelosCare PLUS SLA helps protect that investment by extending manufacturer-backed support across the console’s expected service life, supporting evolving workflows, software updates, and networked audio systems built around Axia IP technology.

Support Coverage Aligned with Axia Standards

Because this SLA is provided by the manufacturer, coverage aligns with supported Axia DESQ IP configurations and approved operating practices. This ensures compatibility with supported firmware and system architectures, giving engineers confidence that guidance is accurate and product-specific.

Predictable Support for Budget and Operations Planning

Locking in five years of manufacturer support simplifies operational planning and budgeting. Engineering teams can plan maintenance and system changes knowing that official technical assistance remains available throughout the support term.