Axia 2001-00356-601 One Year TelosCare PLUS SLA

One Year Manufacturer Support for Axia xSelector Systems

The Axia 2001-00356-601 One Year TelosCare PLUS SLA is a manufacturer-backed service agreement created to support the Axia xSelector Router Selector Node during active broadcast operations. This plan provides professional technical support coverage for one full year, ensuring reliable assistance for facilities using xSelector to manage audio routing and source selection within an Axia AoIP environment.

Reliable Operation for Audio Routing and Source Selection

The Axia xSelector Router Selector Node is commonly used in radio studios, control rooms, and technical facilities where fast, accurate routing control is essential. This TelosCare PLUS SLA helps maintain dependable system performance by giving engineers access to expert support when configuration questions, routing issues, or operational challenges arise.

Direct Access to Telos Alliance Technical Experts

With this service agreement, users receive access to Telos Alliance technical support specialists who understand Axia hardware, AoIP networks, and control system workflows. Support is provided by the same team that designs and maintains Axia products, ensuring accurate guidance aligned with supported configurations and best practices.

Support Designed for Professional Broadcast Environments

Broadcast systems often operate continuously, leaving little room for downtime. This one-year TelosCare PLUS SLA supports mission-critical xSelector installations by helping engineering teams troubleshoot issues efficiently, reduce service interruptions, and maintain consistent control over audio routing across the facility.

Coverage Aligned with Axia System Standards

Because this SLA is provided directly by the manufacturer, it is fully aligned with approved Axia xSelector Router Selector Node software and system architectures. This helps ensure compatibility with supported firmware revisions and connected Axia AoIP components throughout the coverage period.

Predictable Annual Support for System Planning

A one-year TelosCare PLUS SLA allows facilities to plan support costs annually while maintaining access to official assistance. This makes it easier to manage operational budgets while ensuring xSelector remains fully supported during day-to-day broadcast use.