Axia 2001-00604-601 One Year TelosCare PLUS SLA

One Year Support Coverage for Axia SmartSwitch Control Panels

The Axia 2001-00604-601 One Year TelosCare PLUS SLA provides comprehensive support coverage for the 17-Button LCD SmartSwitch Panel with PoE and rackmount configuration. This service plan is designed to keep mission critical broadcast control hardware operating reliably in professional radio and television environments.

Designed for Axia SmartSwitch Panel Reliability

This TelosCare PLUS agreement supports the Axia 17-button LCD SmartSwitch Panel, a configurable control surface used for routing, automation triggers, GPIO functions, and studio workflows. With active coverage in place, facilities gain confidence that their control interface remains fully supported throughout daily operation.

Direct Access to Axia Technical Expertise

The SLA includes priority access to Axia technical support resources who specialize in Audio over IP and Livewire based systems. Engineers receive assistance with configuration, troubleshooting, and operational questions related to SmartSwitch panels, Pathfinder control, and networked broadcast environments.

Proactive Support for Broadcast Infrastructure

TelosCare PLUS helps reduce downtime by providing responsive service when issues arise. This is especially valuable in on air studios, TOCs, and production rooms where SmartSwitch panels play a key role in controlling routing and automation functions tied to live programming.

Optimized for PoE and Rackmount Installations

Coverage applies specifically to the PoE powered, rackmount version of the 17-button LCD SmartSwitch Panel. This ensures that facilities using centralized equipment racks and network powered control surfaces receive support aligned with their installation type.

Peace of Mind for One Full Year

With one year of TelosCare PLUS coverage, broadcast engineers and station managers gain predictable support costs and dependable assistance. This SLA is an effective way to protect hardware investments and maintain stable control room operations.