Axia 3001-00024-601 One Year TelosCare PLUS SLA

Annual Support Coverage for IP Audio Driver Deployments

This one-year TelosCare PLUS Service Level Agreement provides professional support coverage for the IP-Audio Driver for Windows in the 24 I/O OEM configuration. It is designed for broadcast facilities and system integrators who rely on high-channel-count PC audio connectivity within Livewire+ AES67 networks and need ongoing technical assurance.

Reliable Protection for Mission-Critical Broadcast Software

The TelosCare PLUS SLA ensures that your Windows IP-Audio Driver installation remains supported throughout its operational lifecycle. This coverage gives engineering teams access to manufacturer-level assistance when deploying, configuring, or maintaining the 24-channel OEM driver used in demanding radio, television, and networked audio environments.

Expert Access to Telos Alliance Engineering Resources

With this service agreement in place, users gain direct access to Telos Alliance technical support staff who specialize in IP-based audio workflows. Assistance includes troubleshooting, configuration guidance, and software-related issue resolution to help minimize downtime and maintain stable audio routing between PCs and Axia network infrastructure.

Designed for OEM and High-Density Audio Workflows

This SLA specifically supports the 24 I/O OEM version of the IP-Audio Driver for Windows, commonly used in advanced playout systems, automation servers, and broadcast production PCs. It is ideal for facilities that depend on multiple simultaneous stereo streams and require dependable support for complex audio over IP installations.

Ongoing Software Assurance and Operational Confidence

TelosCare PLUS coverage helps ensure that your IP-Audio Driver software remains aligned with supported versions and best-practice deployment standards. This agreement provides peace of mind for broadcast engineers managing Livewire+ AES67 systems where reliability, audio integrity, and rapid response are essential.

An Essential Add-On for Professional Broadcast Environments

For facilities using OEM-licensed IP-Audio Driver installations, this one-year SLA is a practical investment that protects system uptime and supports long-term operational planning. It complements existing Axia network hardware by ensuring the software layer remains professionally supported.